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Knowledge Base

Knowledge Base

Categories

category Advanced Documentation (3)
Provides documentation on advanced tasks such as manually creating digital certificates.
category Backend Domain moves (1)
How to move your domain from one server to another
category Backend Hosting Manual (89)
category Common Questions and Answers (14)
Problems pertaining to the Backend Hosting service
category Glossary (0)
category My Setup F.A.Q. (14)
This section covers frequently asked questions regarding the My Setup interface.

Latest Articles

article I am trying to register a .US domain name, but keep getting a "Invalid domain name application purpose. Please select a Nexus category." error when I to process it. How can I resolve this?
This error indicates that you are using an OpenSRS/Tucows configuration.  Although Tucows does...
(No rating)  1-18-2007    Views: 1098   
article How do I upgrade or downgrade a service?
Access the Customer ID of the service you'd like to upgrade and go to the Services section.Click...
(No rating)  12-14-2006    Views: 1469   
article How can apply a credit to an account?
Access the Customer ID you want to apply the credit to and go to the Journal section.Click the...
(No rating)  12-14-2006    Views: 1304   
article How can I apply a discount to a Service?
The system offers a built in discount feature.  Access the Customer ID you want to apply it to...
(No rating)  12-14-2006    Views: 1084   
article Why are my customers getting a 'The domin is now shown not to be available. It is possible that another party registered it today.' error when they try to register a domain name?
There is most likely an issue with your OpenSRS setup.  Verify you have the correct key entered...
(No rating)  12-7-2005    Views: 1245   

Most Popular Articles

article How do I add a domain to my Backend server?
Once you recieve your server setup information, one of the first things you'll want to do is...
  6-15-2005    Views: 5865   
article How to move a domain from one server to another
This article will help you with the moving of a domain from one server to another (INTERNAL MOVE)...
(No rating)  10-26-2004    Views: 4659   
article Add Domain
The Add Domain feature allows you to register a new domain name, or to transfer an existing...
  12-10-2004    Views: 3870   
article How To Create Domain Forwarding Accounts
If you would to have your domain name redirect visitors to another page, you can do so by...
  12-23-2004    Views: 3756   
article Server Info section FAQ
Q:  What do I need to enter in this section?A:  This section is where your actual server’s login...
(No rating)  8-26-2005    Views: 3657   

Highest Rated Articles

article Gateway Info
The Gateway Info interface will regulate your Backend software’s credit card transactions. If you...
  12-10-2004    Views: 1350   
article Configure Gone HTML page
This feature will allow you to setup the "Gone" (suspended / cancelled) page for domains. You can...
  12-10-2004    Views: 2405   
article How do I add a domain to my Backend server?
Once you recieve your server setup information, one of the first things you'll want to do is...
  6-15-2005    Views: 5865   
article Billing Info section FAQ
Billing Info Q:  What is the Bill Message?
  8-26-2005    Views: 2496   
article Register Nameservers
After establishing the domain nameservers that you’d like to use (ex.ns.yourdomain.com, ns2.yourdoma
  12-9-2004    Views: 1191   


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